FAQs

What’s a Credit Union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis. A management team runs the Credit Union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution, which exists to benefit them, not to make a profit.

What is the purpose of a Credit Union?

The primary purpose of the credit union is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Because credit unions are non-profit cooperatives, credit unions can charge lower rates for loans (as well as pay higher dividends on savings). Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

Who can join Compass Credit Union?

All persons who live, work, worship, or attend school in the counties of Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, Ottawa, and immediate family of existing members.

How do I join the Credit Union?

Stop into any branch with your unexpired state issued picture id and give us some information and we will give you a Member number. As a Member, you own the place. Each member owns “one share” of the organization and is even entitled to vote on important issues such as the member representatives to serve on the board of directors.

What is the Credit Union Routing Number?

You can find the number on the bottom of your checks, the first 9 digits on the bottom starting from the left.

It is displayed on the top of every page of our website.

It is: 272485136

How Do I Reorder Checks For My Account?

You can call the Credit Union 866-399-3762 or order online OrderMyChecks.com.

Simply drop off your reorder form to any branch.

What If I Can’t Find My Debit Or Credit Card?

During business hours you can call the credit union 866-399-3762.

Use our mobile app to turn the card off until you find it or call us for a permanent block.

Open the app, use the More option on the bottom right, select Manage My Cards.

After hours call:

Mastercard Debit Cards: 888-241-2510

Visa Credit Cards: 866-333-4740

How Do I Sign Up For eStatements?

Log into online banking, hover over Info Center and click on eStatement Options select from the options and verify the email address and click Accept. You can remove the eStatement option any time by returning here and selecting to no longer get them electronically.

Here is a quick video to show you how to enroll in eStatements.

 How Do I Find An ATM That Does Not Charge Me?

You can search our network of over 30,000 FREE ATM’s here.

Use our Mobile App to easily find the machine closest to you.

Open the app, use the More option on the bottom right, select Assist, and ATM Locations.