Frequently Asked Questions

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis. A management team runs the Credit Union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution, which exists to benefit them, not to make a profit.

The primary purpose of the credit union is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Because credit unions are non-profit cooperatives, credit unions can charge lower rates for loans (as well as pay higher dividends on savings). Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

All persons who live, work, worship, or attend school in the counties of Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, Ottawa, and immediate family of existing members.

Stop into any branch with a valid state-issued picture id and give us some information and we will give you a Member number. As a Member, you own the place. Each member owns “one share” of the organization and is even entitled to vote on important issues such as the member representatives to serve on the board of directors.

It is: 272485136

You can find the number on the bottom of your checks, the first 9 digits on the bottom starting from the left and It is displayed at the top of every page of our website.

You can call the Credit Union 866-399-3762 or order online OrderMyChecks.com, or simply drop off your reorder form to any branch.

During business hours you can call the credit union 866-399-3762, use our mobile app to turn the card off until you find it, or call us for a permanent block. Open the app, use the More option on the bottom right, select Manage My Cards.

After hours call:
Mastercard Debit Cards: 888-241-2510
Visa Credit Cards: 866-333-4740

Log in to online banking, hover over Info Center and click on eStatement Options select from the options and verify the email address and click Accept. You can remove the eStatement option any time by returning here and selecting to no longer get them electronically.

How to enroll in eStatements

You can search our network of over 30,000 FREE ATM’s here.

Use our Mobile App to easily find the machine closest to you. Open the app, use the More option on the bottom right, select Assist, and ATM Locations.

FAQ

Apply Today

ONLINE

Click to Get Started


BY PHONE

Give us a call at 1(866)399-3762


IN PERSON

Stop by a local Compass Credit Union to get started.


NOT A MEMBER?

Not a problem. Join now.

Apply Today

EMAIL

Shoot us an email at loans@compasscu.com


BY PHONE

Give us a call at 1(866)399-3762


IN PERSON

Stop by a local Compass Credit Union to get started.


NOT A MEMBER?

Not a problem. Join now.

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