Compass Credit Union is updating our phone service standards! It’s time! We have seen a major increase in fraudsters looking to take advantage of our members. Don’t worry, as we’ve been on guard! But we do have some ideas on how to make this a safer environment for everyone.

As of August 31st, when members call the credit union, we will require them to make their transfers and payments and receive balance updates using our audio banking option on our phone system. It’s very easy to use, and it’s more secure than other phone options. Next, when you need to reset your debit card PIN, we will require members to speak with our card activation line. Finally, all check reordering will be conducted online only.

For your convenience, here are some other ways that you can manage your account online in a safe and secure manner.

Online Account Access:

• Open your internet browser on your computer or smartphone to: CompassCU.com
• Click the LOGIN button on the top right corner of the page.
• Enter Username and Password
• Answer Security Question(s)
• Click Continue

If you are new to Online Banking you can still get started by using the First Time User link. You will need your Member/Account Number that was issued to you when you opened your account.

You can reset your password anytime. After you enter your username, you can click on the “Forgot Password” link.

What Can I Do Online?

• Make loan or Visa payments
• Set up or change Automatic Transfers
• Transfer money between accounts or to another member
• Change or add distributions from electronic deposits
• View pending electronic deposits or withdrawals
• Use the Get Paid Early feature
• Post your pending electronic deposits early
• Update your address, phone number and e-mail address
• View pending debit and credit card transactions
• Open additional savings accounts or purchase a certificate of deposit

What is It’s Me 247 Bill Pay?

Looking for an easy way to simplify your life? Compass Online Banking Bill Pay can help you do just that. With Bill Pay you can receive and pay your bills online with the click of a mouse or through your Compass CU mobile app.

Pay any bill, including your house payment, your credit card company – even your baby-sitter with the Pay Anyone (P2P) feature – at any time, from anywhere.

Simply click the Compass CU online banking icon from our website. Once logged in go to Pay & Transfer and select Pay Anyone or use our mobile app to log on, in the mobile app choose Move Money from the bottom of the Home screen, then click the ‘Pay Anyone’.

The rest is easy! Step-by-step, point and click instructions will guide you through enrollment and set up.

What are E-Statements?

You can view or print your statements online with Compass CU Online Banking. Just go to Member Services and click the eStatements link. The first time you click the link you will enter an e-mail address. The next time you click the icon you will have access to the past 18 months of statements.

As soon as your statements are ready at the beginning of the month we will send you an e-mail that your statement is ready for you.

Simply log into Compass CU Online Banking to view or print. Statements are also available in our mobile app. Use the “More” menu and select “eStatements”.

You have access much faster than waiting for the statements to come in the mail, and it is more secure.

Be sure to log into Compass CU Online Banking at least once every six months to stay enrolled in the eStatement program.

How do I use Mobile Text?

You can send a text message command to receive text message replies regarding the balance of your eligible accounts. Enroll by clicking on the GO Mobile on the Compass CU Online Banking tool bar. You can also enroll in e-Alerts and receive notices regarding account balances, deposits, withdrawals, or when a payment is due.

How do I use Automated Phone System?

Ask for your pre-assigned PIN (personal identification number). Keep your PIN confidential.

If your member number has leading zeros, do not enter them. Example 000034567 enter just 34567.

System is available 24/7.

Dial 616-887-8262 or 231-924-5510
1. Choose Option 1 – Balances & Transfers
2. Enter your member number, press the # key.
3. Enter your PIN, press the # key.

Follow the prompts to perform your transactions or inquiries. When entering dollar amounts the decimal is not required. Example of $25.00 is entered 2500. The system will repeat what you have requested before the transaction is complete and give you an option to cancel if something is not correct.

Menu of Phone Options
1. Account Inquiries
2. Money Transfers
3. Rates
4. Change PIN
5. Access Different Account Number
6. CU Services
7. Repeat Options
8. End Call *. Return to Previous Menu

What is Shared Branching?

We have branches around the state of Michigan you can use at no cost to you. Using the Compass mobile app select Help from home screen, then select Shared Branch Locations enter your location for a map of Shared Branches available for you. When using our website CompassCU.com use the Resources menu to locate a Shared Branch.

As an additional service you can send a text message to find an ATM machine to use. Simply determine your location or area, then text the address, intersection or zip code to 91989 (MYCOOP) You’ll receive a very prompt text response with the location of the CO-OP ATM nearest the location you requested. Please remember, do not text and drive!

What is Mobile App with Remote Deposit?

Our mobile app gives you easy access to Compass CU Online Banking and Credit Union information.

Remote Deposit allows you to take a picture of your check with your phone and send it for deposit to your Credit Union account.

Updated Phone Transfer Options

Apply Today

ONLINE

Click to Get Started


BY PHONE

Give us a call at 1(866)399-3762


IN PERSON

Stop by a local Compass Credit Union to get started.


NOT A MEMBER?

Not a problem. Join now.

Apply Today


ONLINE

Click to Get Started


BY PHONE

Give us a call at 1(866)399-3762


IN PERSON

Stop by a local Compass Credit Union to get started.

Apply Today

EMAIL

Shoot us an email at info@compasscu.com


BY PHONE

Give us a call at 1(866)399-3762


IN PERSON

Stop by a local Compass Credit Union to get started.


NOT A MEMBER?

Not a problem. Join now.

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